The Tanning Shop - Time to Shine
CHALLENGE 21: You must be over 18 to use a sunbed.

TERMS & CONDITIONS

CONTACT INFORMATION

You can contact us online or in store. We have included the details below.

Online: https://thetanningshop.co.uk/contact/

 

REFUNDS

UV and Spray services: Refunds are only available for medical reasons upon receipt of a valid medical certificate. All refund requests must be processed through our customer service team at customerservices@tfgg.co.uk, proof of purchase may be required to process a refund.
Lotions: Our lotion return policy allows you to return a lotion to the store in which it was purchased, within 14 days of purchase, if the product is faulty. The return request will then be passed to our Customer Services Team who will review the request during office hours. A refund or exchange may then be offered, provided that the product is faulty and is unused and in the same condition you received it. We reserve the right to refuse returns and refunds.

CLIENT LOTION STORAGE

Please note that a customer lotion storage facility is provided in our stores, this is a gesture of goodwill and we regret that we cannot be held responsible for any losses whatsoever. Any lotion left instore is left at the customer’s own risk. Customers can leave lotions for a maximum period of 12 months from purchase date. We reserve the right to remove and dispose of lotion without notice after 12 months.

LOTION NOTICE

Some lotion ingredients are NOT suitable for tanning and can damage bed acrylics. To protect the integrity of our beds and ensure we maintain our standards please adhere to the following Tanning Shop rules. The Tanning Shop has banned the following products for use in their shops; Tingle Creams, any oil, any 2bTanned or Shine Brown products, any lotions not made specifically for sunbeds

DAMAGE/LOSS OF CLIENT PROPERTY

You must keep all property and belongings with you in the studio at all times. It is also the customers responsibility to check the room before leaving to ensure they take all their property with them. Please note that The Tanning Shop cannot accept any responsibility whatsoever for any loss or damage to clients’ property whilst on the premises.

CHANGES TO PERSONAL CIRCUMSTANCES

Clients are required to inform the Tanning Shop immediately of any change in circumstances that affect their eligibility to use UV or Spray Tanning equipment. This would include any changes to their medical history for example pregnancy, a change in medication or diagnosis of a new medical condition.

CHANGES TO CLIENTS ACCOUNTS

Please note that any changes to clients’ accounts can be made via the online My Account section. If you need any assistance with this please speak to a member of our team in store. Alternatively, these can be made by emailing  customerservices@tfgg.co.uk.

EXPIRATION OF MINUTES AND SESSIONS

Please note that all minutes and sessions are valid for 12 months from the date of purchase.

APPOINTMENTS

We politely ask all clients to arrive at the salon at least 5 minutes prior to their appointment time. Due to the popularity of equipment, we are unable to hold your appointment if you do not arrive on time, priority will be granted to the next client in the queue/walk-in session. We will however endeavour to accommodate you in the next available slot or on alternative equipment.

TRANSFER OF MINUTES

Requests to transfer minutes to an alternative store must be made in writing via email to customer services at customerservices@tfgg.co.uk.

Alternatively, please ask a member of staff.

PROMOTIONS

Promotions cannot be used in conjunction with any other offer.

20% OFF LOTIONS
20% off lotions promotion is available in store only, and is only available during opening hours. Excludes sachets. Only available at specified times. Please check our social media for promo codes and offers. This offer cannot be used in conjunction with any other offer. The Tanning Shop reserve the right to withdraw offers at any time.

FACEBOOK COMPETITIONS

Facebook competitions run across all stores unless stated it is store specific. All winners will be contacted via Facebook or Instagram directly by our main page. We will NOT ask for any bank details to redeem a prize unless the prize is a cash prize. Our promotions are in no way endorsed, administered by, or associated with Instagram or Facebook directly. Winners will always be chosen at random unless otherwise specified.

LEAFLET AND PROMOTIONS

Unless stated otherwise, the duration of leaflets or offline promotions/discounts is 12 months.